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ShopChillz promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer helpdesk.
 
Frequently Asked Questions
 
 
2. Time for delivery of item after dispatch-
It usually takes between 4 to 5 working days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location. We will notify you on your registered contact details via Email / SMS about the tracking number and courier/delivery partner details, once the order has been dispatched. In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order cannot be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 7days after the order is cancelled.
 
 
3.Charges for shipping product -
The shipping cost, if applicable, is mentioned on checkout page. The amount that you pay while placing the order at ShopChillz.com would include the product and courier charges. For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of ChillzBucks. Any custom charges for international shipment has to bear by buyer.
 
 
4.Out for delivery but not delivered:

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at ShopChillz.com/helpdesk. We will follow up with the courier partner until your order is delivered. 

 
 
5. Wrong delivery of shipment.
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at shopchillz.com/helpdesk. We will follow up with the courier partner and notify you at the earliest possible.
 
 
6. Delay in delivery of order than expected delivery date
There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with customer helpdesk team.

 

7. Scheduling delivery
  • Schedule the day of delivery: If your order is not shipped, we can schedule the shipment of your order as per your convenience. However, scheduling the order is subject to merchant’s discretion.
  • Schedule the time of delivery: If your order is shipped, you can track the status on the courier partner’s website and contact them for scheduling the time of delivery. 

 

8. Partial delivery of order-
Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.. 

 

9. Vary in delivery time for same product-

The number of days could vary depending upon your shipping address and seller’s location. 

 

10. Delivery time differs from product to product-

The delivery time varies depending upon your shipping address,merchanct location and size of consignment. 

 

11. Difficulty in tracking-

Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at shopChillz.com/helpdesk

 

12. Change in shipping address.

You may request for change of address as long as the order has not been handed over to our courier partner. You can track the status of your order from ShopChillz 'My Account' section or from https://shopchillz.aftership.com/tracking number. If the order has not reached the shipment stage, you can change your shipping address from 'My Account' section or contact us at shopChillz.com/helpdesk. If your current order has already been shipped, you can still update the address in your ShopChillz Address Book for future orders. To edit an existing address that is saved in your ShopChillz Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Save'. 

 

13. Shipping orders to multiple address-

To ship to multiple address you have to place seperate order for each address. 

 

14. Combine Orders-

If your have multiple orders with same address. your order may be combine shipped having same merchant.

 

15. International shipping

Yes, ShopChillz do international shipping with additional shipping cost. 

 

16.The Courier Company’s message is inconsistent.

We use services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a message at shopChillz.com/helpdesk. Under such incidents, we abide by no-compromise policies with the courier companies. 

 

17. Term RTO

'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but you were unavailable. Hence, it is shipped back to the sender. 

 

18. After RTO of shipment.
  • If it was a Cash On Delivery Order, the product will be sent back to the merchant.
  • If it was a Prepaid Order, we will reship the order to your address after your confirmation or refund the same to the merchant.

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