You can check the status of your order from your ShopChillz "MyAccount" or from https://shopchillz.aftership.com/tracking number. We ensure timely communication about your order status via Email / SMS under the following conditions:
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at ShopChillz.com/helpdesk. We will follow up with the courier partner until your order is delivered.
The number of days could vary depending upon your shipping address and seller’s location.
The delivery time varies depending upon your shipping address,merchanct location and size of consignment.
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at shopChillz.com/helpdesk.
You may request for change of address as long as the order has not been handed over to our courier partner. You can track the status of your order from ShopChillz 'My Account' section or from https://shopchillz.aftership.com/tracking number. If the order has not reached the shipment stage, you can change your shipping address from 'My Account' section or contact us at shopChillz.com/helpdesk. If your current order has already been shipped, you can still update the address in your ShopChillz Address Book for future orders. To edit an existing address that is saved in your ShopChillz Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Save'.
To ship to multiple address you have to place seperate order for each address.
If your have multiple orders with same address. your order may be combine shipped having same merchant.
Yes, ShopChillz do international shipping with additional shipping cost.
We use services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a message at shopChillz.com/helpdesk. Under such incidents, we abide by no-compromise policies with the courier companies.
'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but you were unavailable. Hence, it is shipped back to the sender.