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1. Return request has to be file as follow-
  • To submit your return request call our support team or submit form through link at the bottom of home page under shipper central coloumn.
  • You can place a Return request within 15 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery
  • Return request will be reviewed by ShopChillz.
  • If required, request will be shared with the vendor for his/her approval.
  • After approval, pickup of the product will be arranged through our courier partners.
  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by ShopChillz.
  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability .

 

2. Returns/Replacement are accepted under the following cases -
  • Wrong Product – Wrong color/ size/ style,
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts
  • No Invoice/Warranty Received – Available on Electronics only
  • Non working Refurbished/Used item within 2 days of  delivery.

 

3. Returns/ Replacement requests will not accepted under following cases –
  • If Products are Altered/ Used
  • If Product is Returned without Original Packaging (price tags, labels & accessories)
  • If Serial Number is tampered
  • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 15 days of the Delivery
  • For Damaged/Missing product that is reported after 2 days of the delivery
  • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page 

 

4. Categories that are not eligible for Returns/ Replacement are:
  • Healthcare Products
  • Customized Products
  • Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
  • Perishables including Flowers, Edibles, etc.
  • E-learning & Music CDs/ DVDs

 

5. Return/Replace request of the Product(s) should be initiated within 15 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
  • Damaged Product
  • Empty Parcel
  • Missing Item

To file a return/replacement request, please reach out to ShopChillz' Helpdesk

 

6. Once your request to return an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -
  • Product should not be used/altered/ tampered
  • Keep original price tag & packing slip intact
  • Mention Order Number on the box
  • Do not seal the box
  • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
  • Keep the Courier Company's receipt for tracking purposes

Please Note - ShopChillz shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

 

7. If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents. In case of Self-Shipment, ShopChillz will reimburse your courier charges (upto Rs. 300) in form of ChillzsBucks. Please take care of the following-
  • Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
  • Send a scanned copy of the courier receipt to our address
  • Track your Return Shipment on the Courier Company's Website

 

8. To track the status of  Return request-
  • Check the status of your Return at ShopChillz.com/trackorder or visit My Account > My Returns
  • Every request received at ShopChillz is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication
  • After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.

 

9. You can track the status of Reverse Pickup-

You will receive an email from us, within 24-48 Hours of Pickup, with the tracking details. You can also track the package via login to 'My Account' > 'My Returns'.

 

10. To claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty-
  • Claim warranty by calling or visiting the nearest Service Centre of the product's Brand
  • For any issues, please contact us at ShopChillz.com/helpdesk. We would take your queries forward to the respective seller

*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase. Also, products bought under any promotion cannot be returned or replaced, under any conditions.

 

 

11. You don't need to pay anything to the courier representative if we arrange the pickup of your product. If you are using a courier service to ship your product back to our given address, you need to bear the courier cost at that time. However, the same will be reimbursed by us in form of ChillzBucks. The courier charges eligible for reimbursement are up to Rs.300.

 

12. Documents required during the Reverse Pickup of any product, after placing a return/replacement request.
  • Reverse Pickup by ShopChillz:
    • Mention the Order Number on the package before handing over the packet to the Pickup executive.
    • The receipt from the courier company must be kept as a proof for tracking purposes.
    • ShopChillz shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
  • Self-Shipment:
    • Mention the Order Number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
    • Share a scanned copy of the courier receipt with us, as a proof for dispatching the parcel, addressed to us.
    • In case, you do not get a confirmation from us on receipt of the returned product, please track the shipment with the courier service provider.

 

13. How will you know that Returned product has reached us?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ShopChillz.com/trackorder.

 

14. How much time does it take to replace an order?
  • We initiate the replacement or refund within 2 working days of receiving the product at our center.
  • The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.

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